Enterprise 2.0 ("social tools and technologies that help make companies more creative, agile and productive") seems like it is tackling a lot of the same issues as we're facing with storycapture process. 

That makes a lot of sense, since enterprises are communities (really they are constellations of communities, each with their own culture and boundaries) of busy people who have the same challenges in stopping to communicate and share as a Red Cross volunteer or a City Year corps member. 

Here are some links re: the Enterprise 2.0 concept ...

Enterprise 2.0 2009 - Enterprise 2.0 Conference in San Francisco http://bit.ly/LymMa

Enterprise 2.0 Blog from  Steve Wylie http://bit.ly/u3aa

Discussion on this topic from Oliver Marks and Sameer Patel:

Enterprise 2.0 and the Paradigm of Social Partnerships - Pretzel Logic

How To Sell Collaborative Business Performance Internally - ZDNet